Other key services
Last updated: Monday 21 September 2020, 11.59pm
What Council services are operating through the current alert level? Check back regularly, as this information will be updated.
Water supply | Resource and building consents | Regulatory, environmental, health and licensing services | Noise control | Animal management | Council events | Council governance and decision-making
Water supply
There will be no disruption to drinking water supply and wastewater services. These are essential services that Council will continue to deliver throughout all levels of response.
The COVID-19 virus has not yet been detected in drinking water, and WHO considers the risk to water supplies is low. Chlorine is known to effectively kill viruses – all our public drinking water supplies are chlorinated, high-intensity UV treated and pH corrected.
You can continue to use and drink tap water as usual.
Using water in buildings that have been closed
With community facilities/businesses closed during the COVID-19 Alert Level 4, there may be drinking water quality issues as normal service activities resume. This is most likely to be when water is used for the first time, as the water may have been sitting idle in your pipes for four weeks, and stagnated or deteriorated. The Ministry of Health (MOH) recommends sufficiently flushing all your taps so that the water is clear or appears normal.
Read more in the MOH's COVID-19 Drinking water advice – returning to normal service.
Resource and building consents
Alert Level 1
Processing continues. Virtual hearings for resource consents may take place.
Normal timeframes apply, with the exception of those applications, which have been extended under section 37 of the Resource Management Act 1991.
Processing continues. Virtual hearings for resource consents may take place.
Normal timeframes apply, with the exception of those applications, which have been extended under section 37 of the Resource Management Act 1991.
Building and subdivision site inspections are permitted, provided COVID-19 risk management practices are applied. Call to make an appointment first.
Guidance on practices for construction site visits is available at www.chasnz.org/covid19
The duty planner and duty building officer service will continue to be provided remotely. Please call Council with your enquiry, and officers will respond by email or telephone.
Pre-application and business start-up advice will be provided remotely via email. Please email [email protected] for more information.
Processing continues. Virtual hearings for resource consents may take place.
Normal timeframes apply, with the exception of those applications, which have been extended under section 37 of the Resource Management Act 1991.
Building and subdivision site inspections are permitted, provided COVID-19 risk management practices are applied. Call to make an appointment first.
Guidance on practices for construction site visits is available at www.chasnz.org/covid19Processing continues; no building inspections will be undertaken.
Normal timeframes apply, with the exception of those for hearings, which have been extended under section 37 of the Resource Management Act 1991
Regulatory, environmental, health and licensing services
Alert Level 1
Staff return to the office. Inspections and site visits can be arranged.
Inspections and site visits can be arranged with limited interaction with others, appropriate physical distancing and contact tracing measures in place.
Staff continue to work remotely.
Inspections and site visits can be arranged with limited interaction with others, appropriate physical distancing and contact tracing measures in place.
Noise control
Alert Level 1
Fully operational. Call our 24/7 Contact Centre on 04 296 4700.
Excessive noise complaints will be investigated. Call our 24/7 Contact Centre on 04 296 4700.
If the noise is from a large gathering of people, report the breach to Police www.police.govt.nz/105support
Excessive noise complaints will be investigated. Call our 24/7 Contact Centre on 04 296 4700.
If the noise is from a gathering of people, report the breach to Policewww.police.govt.nz/105support
Noise control is not one of the essential services during Alert Level 4 so we are only providing a very limited service at this time.
If the situation is serious, please report it to our 24 hour Call Centre on 04 296 4700.
Council events
Alert Level 1
Events can be held now but may be subject to contact-tracing measures – see Upcoming Council events for details.
Events will be assessed on a case-by-case basis but, to proceed, will need to meet Government guidelines for mass gatherings at Alert Level 2.
All Council events are cancelled.
Note that some virtual events are available – see Upcoming Council events or details.
Council governance and decision-making
Alert Level 1
Meetings will now resume as normal. You'll be able to livestream the Council meeting through our Meetings page.