Rates and charges

Invoices for property and water rates

All invoices for water rates will be sent out as planned.

Our water meter readers have not been collecting readings during the Alert Level 4 period as this is not deemed an essential service. This means we will need to estimate water use for properties in some areas.

Estimated invoices for water use

We will estimate how much water you have used based on your average daily water use from your last bill. We will apply this average over the days in the current period. 

For example, if you used an average of 0.45m³/day of water in the previous three-month period we will use this to calculate your water use for your next bill. The fixed charges portion of your invoice is not affected by our water meter readers being unable to read your water meter.

Incorrect estimates

We expect to be able to restart most water meter readings during Alert Level 3, which means we will take actual readings for your next scheduled invoicing cycle. There may be slight corrections in your next bill if you used more or less than the average we used to calculate your current bill. If you are concerned about the estimate you have received, please contact us at [email protected] or 0800 486 486.

Businesses that have been closed

Commercial properties will also be invoiced using the daily average water use from your last bill. There may be slight corrections in your next bill if your business was not operating during Alert Level 4.

If you are concerned about the estimate you have received please contact us at [email protected] or 0800 486 486.

Leaks in the last period

We know there may be a few properties that have had leaks that are now fixed, so the water use in the previous three months may not be an accurate basis for calculating recent use. Unfortunately, as there are over 7,000 readings to be processed every month we won’t be individually checking for those that have a high reading because of an historical leak. 

We can sort this out with you if this has happened. If your last bill was high because of a leak that has now been fixed, and your current bill seems to be too high, please contact us to at [email protected] or 0800 486 486 to arrange a minimum payment until a reading can be taken.

How increased handwashing affects water use

The amount of water used for handwashing is a very small part of a household’s daily use, so most people’s bills will be very similar to previously.

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Many of our essential functions including your drinking water supply and waste water services will continue through all COVID-19 response alert levels, 24 hours a day, 7 days a week. Our teams are working hard behind the scenes to ensure our district keeps running. We rely on rate payments and water charges to do this.

Invoices for property and water rates

All invoices for water rates will be sent out as planned.

Our water meter readers have not been collecting readings during the Alert Level 4 period, as this is not deemed an essential service. This means we'll need to estimate water use for properties in some areas.

Estimated invoices for water use

We'll estimate how much water you've used based on your average daily water use from your last bill. We'll apply this average over the days in the current period. 

For example, if you used an average of 0.45m³/day of water in the previous three-month period, we'll use this to calculate your water use for your next bill. The fixed charges portion of your invoice is not affected by our water meter readers being unable to read your water meter.

Incorrect estimates

We expect to be able to restart most water meter readings during Alert Level 3, which means we'll take actual readings for your next scheduled invoicing cycle. There may be slight corrections in your next bill if you used more or less than the average we used to calculate your current bill. If you're concerned about the estimate you've received, please contact us at [email protected] or 0800 486 486.

Businesses that have been closed

Commercial properties will also be invoiced using the daily average water use from your last bill. There may be slight corrections in your next bill if your business was not operating during Alert Level 4.

If you're concerned about the estimate you've received, please contact us at [email protected] or 0800 486 486.

Leaks in the last period

We know there may be a few properties that have had leaks that are now fixed, so the water use in the previous three months may not be an accurate basis for calculating recent use. Unfortunately, as there are over 7,000 readings to be processed every month we won’t be individually checking for those that have a high reading because of an historical leak. 

We can sort this out with you if this has happened. If your last bill was high because of a leak that has now been fixed, and your current bill seems to be too high, please contact us at [email protected] or on 0800 486 486 to arrange a minimum payment until a reading can be taken.

How increased handwashing affects water use

The amount of water used for handwashing is a very small part of a household’s daily use, so most people’s bills will be very similar to previously.

​Trouble paying your rates

We acknowledge that this is a very difficult time for many in our community. To ensure we're not adding to what is already a stressful time, we will not be actively pursuing overdue payments during Alert Level 4.

If you're having problems paying your rates, please talk to us about your situation. If you are in hardship, contact us at [email protected] and someone will be in touch to help you with a payment plan.

Our Council service centres are open.

If you are having problems paying your rates, please contact us at [email protected] or 0800 486 486  to talk to us about your situation. There are payment plan options available, including options for assistance and penalty remission and we will work with you to try and find a solution that is right for you. 

You can find more information on other ways to pay at Payment options.     

We recognise that this is a very difficult time for many in our community and to ensure we aren’t adding to what is already a stressful time, we will not be actively pursuing payments during Alert Level 3.

If you are having problems paying your rates, please talk to us about your situation. There are a number of payment plan options available, including options for assistance, and we will work with you to try and find a solution that is right for you.

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We recognise that this is a very difficult time for many in our community and to ensure we are not adding to what is already a stressful time, we will not be actively pursuing payments during Alert Level 4.

If you're having problems paying your rates, please contact us at [email protected] or on 0800 486 486 to talk to us about your situation. There are payment plan options available, including options for assistance and penalty remission, and we'll work with you to try and find a solution that is right for you. 

You can find more information on other ways to pay at Payment options.

Our Council service centres are open. You can find more information on other ways to pay at Payment options

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Our Council service centres are closed, and we are unable to accept cash payments via the post. You can find more information on other ways to pay at Payment options. 

If you're having problems paying your rates, please contact us at [email protected] or on 0800 486 486 to talk to us about your situation. There are payment plan options available, including options for assistance and penalty remission and we'll work with you to try and find a solution that is right for you. 

You can find more information on other ways to pay at Payment options.

Our Council service centres are open.  You can read more at Rate rebates.

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As our offices are closed, we are unable to accept rates rebate applications in person.

Rates rebate applications cannot be processed under Alert Levels 3 and 4, but processing can resume under Alert Levels 1 and 2.

You can post your rebate application form with all supporting information to Kapiti Coast District Council, Private Bag 60601, Paraparaumu 5254

You can read more at Rates rebates.

All items currently on loan are automatically being extended until our libraries reopen – no late fees will apply during this time.

Check the library website and Facebook page for further information. We will be adding resources to help pass the time wherever you may be.