Rates rebates - government assistance

We know paying rates can be tough for some members of our community. If you're a low-income homeowner or retirement village resident who holds a licence to occupy agreement , each year you you might be eligible for a Department of Internal Affairs rates rebate subsidy of up to $630. Applications for 2018/19 open from 1 July 2018.

To find out more, please visit the Department of Internal Affairs (DIA) website.

Download a form from the DIA website, or pick one up at a Council service centre.  Bring the completed form into a Council service centre to be processed by Friday 28 June 2019. You’ll also need to bring proof of your income (before tax) for the tax year ended 31 March 2018 unless you’re on Government  uperannuation only.

You could also be eligible for other property and water rates remissions that we offer. For more information, visit our rates remissions page.

Frequently asked questions and additional resources

How can I find out more about the DIA rates rebate?

Each year the Rates Rebate Scheme is run by the Department of Internal Affairs (DIA) and we support the scheme by processing applications. For more information about the scheme please visit the Department of Internal Affairs (DIA) website.

I applied for a 2018/19 rates rebate. How will I receive the rebate?

If you application is successful, the rebate will be paid as a credit to your rates account.

How often can I apply for a DIA rates rebate?

You can apply once during each rating year (1 July – 30 June). If you’re successful you can only receive one DIA rates rebate per rating year.

Are there other rates rebates or remissions I can apply for and can I apply for more than one?

We set aside up to $175,000 a year for property rates/water rates remissions. These are available to low-income earners and/or people facing financial hardship. For more information, visit our rates remissions page.

Still have questions?

View Q&As for Rates Rebates on the DIA website.

Visit a Council Service Centre or phone the Rates team on 0800 486 486

Related links

Payment options 
Rates explained - instalment details


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Rates instalments

The quarterly rates instalment may contain an insert.  Copies of current and previous inserts are available below for download or print.

Instalment inserts:

For further information please contact us by:

Phone: 04 296 4700 or Email: