Like all other councils, the Kāpiti Coast District Council delivers a range of regulatory services to our community, which are critical in protecting public health and safety, and minimising risk by ensuring regulatory compliance, licensing and registrations.
It’s important to us to deliver the best possible customer experience when it comes to our regulatory services. So every day we’re looking at how we can improve our systems and processes to make things easier for you, whether you’re applying for resource consent, starting a new business, registering your dog or building a house.
As part of this, we want to let you know how we’re doing so you can know what to expect from us.
Here’s a snapshot of how things went in the last financial year (2016/17)
If you’re intending to apply for a resource or building consent, here’s our average processing time. This gives you an indication of the timeframes you can expect. But please remember, every application is different and more complex applications will generally take longer. Our current heavy workload means that our turn-around times are longer than we’d like.
Building consents: average processing time for the past three months = 13 working days
Resource consents: average processing time for the past three months = 15 working days
These times don’t include periods where we’re waiting on further information from applicants. These holding periods can really delay the processing of applications, so we encourage you to make sure your applications is complete and ready to go when you lodge it. If you’re coming in to lodge your application, why not call us to set up a time to go through it to make sure it’s got all the information we need.
Check out the full performance report for the 2016/17 year
Want to let us know how you think we’re doing – email firstname.lastname@example.org or call 0800 486 486.