Tracking our regulatory performance

Like all other councils, the Kāpiti Coast District Council delivers a range of regulatory services to our community, which are critical in protecting public health and safety, and minimising risk by ensuring regulatory compliance, licensing and registrations.

It’s important to us to deliver the best possible customer experience when it comes to our regulatory services. So every day we’re looking at how we can improve our systems and processes to make things easier for you, whether you’re applying for resource consent, starting a new business, registering your dog or building a house.

As part of this, we want to let you know how we’re doing so you can know what to expect from us.

Here’s a snapshot of how things went in the last financial year (2016/17)

Building control              

  • 1147 building consents processed - 8% higher than previous year             
  • Average processing time 14 days – 88.5% complete within 20 day statutory timeframe
  • 6236 building inspections carried out 
  • 862 Code of compliance certificates issued

Resource consents         

  • 303 resource consents processed – 29% higher than previous year          
  • Average processing time 15 days - 98% processed within statutory timeframe of 20 days 

Other stats you might find interesting 

  • 725 LIMs issued with an average processing time of four days
  • 281 food premises inspected
  • 77 Alcohol licenses issued
  • 2804 service requests for our animal management team
  • 7347 dogs registered

How long will my building or resource consent application take?

If you’re intending to apply for a resource or building consent, here’s our average processing time. This gives you an indication of the timeframes you can expect. But please remember, every application is different and more complex applications will generally take longer. Our current heavy workload means that our turn-around times are longer than we’d like.

Building consents: average processing time for the past three months = 13 working days

Resource consents: average processing time for the past three months = 15 working days

These times don’t include periods where we’re waiting on further information from applicants. These holding periods can really delay the processing of applications, so we encourage you to make sure your applications is complete and ready to go when you lodge it. If you’re coming in to lodge your application, why not call us to set up a time to go through it to make sure it’s got all the information we need.

Quick links

Full report

Check out the full performance report for the 2016/17 year




Provide feedback

Want to let us know how you think we’re doing – email or call 0800 486 486.