Water rates remissions for large families with high water use
We know paying rates can be tough for some members of our community. Each year we offer a water rates remission to provide support to larger families who have high water costs.
This rates assistance is available to tenants or home-owners, and water rates remissions can be up to $120 per household.
Applications for this assistance for the 2019/20 funding round have now closed. Applications for the 2020/21 rating year will be open from 1 May 2021 until 30 June 2021.
To qualify:
- Total water charges between 1 July 2020 and 30 April 2021 must exceed $311, and
- The property owner or tenant must have two or more dependents (aged 18 years or younger) living at the property and be receiving a Working for Families Tax Credit.
Frequently asked questions and additional resources
I applied for a water rates remission, how much could I receive?
If your application is successful, you could receive up to $120 per household.
How would I receive the remission if it is granted?
If your application is successful, the remission will be paid as a credit to your (or if you're a tenant your landlords) water rates account.
How often can I apply for a water rates remission?
You can apply once a year. Applications open in May and close 30 June each year.
Are there other rates remissions I can apply for and can I apply for more than one?
We've set aside up to $200,000 this year for rates remissions. These are available to low-income earners who are home-owners and are facing financial hardship. For more information, visit our rates remissions page.
Where can I find more information about criteria for all rates remissions?
For a full list of criteria for this remission and further information on all rates remissions, look at our Long term plan 2018–38, under Financial Strategy - Rates Remission Policy.
The policy is also online.
Still have questions?
Visit a Council Service Centre or phone the Rates team on 0800 486 486.