Customer Engagement Representative (Casual) – Ref: 575
The opportunity | He angitūtanga
Are you passionate about people and love helping others? Join our Customer Engagement team – the friendly faces and first point of contact for the Kāpiti Coast District Council. We’re all about creating a welcoming, responsive, and professional experience for everyone who connects with us.
This is a casual position, perfect if you’re:
✔ Studying and need flexible work
✔ Available during school hours (some flexibility re school holidays)
✔ Looking for something that fits around hobbies and interests
You’ll step in to provide cover during business hours when team members are on leave or when things get busy. Every day is an opportunity to support your community and make a real impact!
About you | He kōrero mōu
To excel in this role, you will bring:
- Great communication skills – clear, respectful, and engaging
- A positive, can-do attitude and initiative
- Ability to connect with people from all walks of life
- Knowledge of local government and Mātauranga Māori is a bonus
Day to day, you will:
- Be the first point of contact for customers – in person, by phone, and online
- Provide helpful, accurate information and solutions
- Work collaboratively with a supportive team to keep things running smoothly
For more information regarding the role, please view the job description [PDF 237 KB].
Enquiries about this position should be directed to Juanita Ashton, Supervisor Customer Experience on 04 296 4700 or free phone 0800 486 486.
What we offer | Ngā āhuatanga kei a mātou
- Be part of a friendly, inclusive team that cares about people
- Flexible work that fits your lifestyle
- Make a real difference in your local community
How to apply | Me pēhea te tono
Applications close 5 February 2026 so get yours in now!
Click here to complete your online application.
You must be eligible to work in New Zealand. Please note preferred candidates are required to undergo pre-employment checks including drug and alcohol screening and Police checks.