Customer Engagement Representative Ref: 568
The opportunity | He angitūtanga
Do you enjoy helping people?
As a Customer Engagement Representative, you will play a key role in delivering high-quality service to our community. As the first point of contact for our customers and clients, you’ll play a vital role in creating positive experiences across multiple channels — face-to-face, phone, email, and digital platforms. You’ll provide professional, efficient, and friendly service, helping the public navigate Council services and access the support they need.
In this role, you will work collaboratively with your team and stakeholders ensuring tasks and responsibilities are completed efficiently, working between our service centres and call centre.
You will also perform all payment responsibilities and tasks for front counter transactions. Including all associated tasks of till balancing, banking, reports, filing, ensuring an appropriate audit trail is maintained.
This role is fixed-term until 31 August 2026, covering for an employee seconded to another role within Council. Below are the work hours of the role which will predominately be based between our Waikanae and Otaki Service centres:
- Wednesday 8am - 2pm
- Thurs & Fri 8:30am - 5pm
What we offer | Ngā āhuatanga kei a mātou
When you join Kāpiti Coast District Council you’ll enjoy a range of fantastic benefits, including:
- Dependant leave – because family matters.
- Thriving team culture – we work hard and support each other.
- Free access to pools – dive into fun.
- Council staff discounts – because who doesn’t love a good deal?
About you | He kōrero mōu
To excel in this role, you will bring strong knowledge of and experience in:
- Effective interpersonal skills, able to communicate clear and effectively with a proven customer centric ethic.
- Strong customer service experience, skilled at conflict management with the ability to handle challenging situations professionally.
- Ability to multitask, work under pressure and prioritise effectively while maintaining accuracy.
- Demonstrated ability to build and maintain effective professional working relationships with all key stakeholders, including with other council staff members based on a collaborative, collegial and cooperative working style.
- Effective time management skills and ability to work effectively without supervision and collaboratively as an effective team member.
- Demonstrated experience using a POS system as well as experience in processing payments, cash handling, Eftpos, receipting, reconciliation and banking.
- Experience in Microsoft office and comfortable in using digital tools and systems.
- Holder of a current and valid NZ Drivers’ licence
For more information regarding the role, please view the job description. [PDF 199 KB]
Enquiries about this position should be directed to Karmin Dent, Team Leader Customer Experience on 04 296 4700 or free phone 0800 486 486.
If you’re excited to work in a community focused, energised and enthusiastic team environment, we’d love to hear from you.
How to apply | Me pēhea te tono
Applications close Monday, 22 September 2025 so get yours in now!
Click here to complete your online application.
You must be eligible to work in New Zealand. Please note preferred candidates are required to undergo pre-employment checks including drug and alcohol screening and Police checks.