Contact us

All general enquiries should be directed to Kāpiti Coast District Council's Customer Service Centre.

Read our COVID-19 page for the latest information.

Email: [email protected]
Phone: 04 296 4700
Freephone: 0800 486 486
Fax: 04 296 4830
Post: 175 Rimu Road, Paraparaumu 5032, New Zealand
Service request: Antenno or online request for service.

If we receive your email or request after 5pm, we'll process it first thing the next day.  If you have an urgent matter that can't wait, please call us.

Media enquiries: Joe Dawson, Senior Communications and Engagement Advisor, ph 027 555 7648

Official information requests | Customer complaints | Unreasonable conduct |

Official information requests

You can request official information from the Council under the Local Government Official Information and Meetings Act 1987. This Act helps New Zealanders access information held by local government organisations, promotes openness and transparency, and increases public participation in local government.

Requests should include your name, your postal address or preferred email address, and specific details of the information you want.

See Official information requests for further details.

Customer complaints

If you're dissatisfied with a decision, action or omission by Council, you may raise a complaint with Council in accordance with our corporate Customer Complaints, Compliments and Suggestions Policy [PDF 976 KB]. You can lodge your complaint by completing our online complaints form.

If you are not clear on how to raise a complaint with Council, please email us at [email protected] or call us on 0800 486 486.

Unreasonable conduct

Council has a zero-tolerance policy towards unreasonable behaviour towards staff. This behaviour will be responded to in accordance with our corporate Unreasonable Conduct Policy [PDF 1.06 MB].