Contact details

You can contact us any time by phone or email, or visit our Service Centre during business hours. We're here to help with questions, feedback, or if you need assistance.

Email: [email protected]
Phone: 04 296 4700
Freephone: 0800 486 486
Post: 175 Rimu Road, Paraparaumu 5032, New Zealand

If you send us an email, message on Antenno, or a request after 5pm, we'll take care of it the next business day. For urgent issues, please call us right away.

Media enquiries: Sue Owens, Manager - Communications, Engagement and Events. Phone: 027 555 5676.

If you need help with hearing or speech, please use NZ Relay services.

Official information requests

You can ask Council for official information under the Local Government Official Information and Meetings Act 1987. This law helps people in Aotearoa New Zealand get information from local government, encourages openness, and lets more people take part in local government.

When making a request, be sure to include your name, your postal or email address, and clear details about the information you want.

See Official information requests for more information.

Customer complaints

If you are unhappy with something Council has or has not done, you can make a complaint. Complaints are managed under our Customer Complaints, Compliments, and Suggestions Policy.  Our timeframes for responding to complaints will depend on the complexity of the complaint. We will advise you of the timeframe for a response when receipt of your complaint is acknowledged.  You can submit your complaint using our online complaints form.

If you are not sure how to make a complaint, please email us at [email protected] or call us on 0800 486 486.

Unreasonable conduct

Council has a zero-tolerance policy towards unreasonable behaviour towards staff. This behaviour will be handled according to our corporate Unreasonable Conduct Policy [PDF 1.06 MB].

Protected disclosures – make a report of serious wrongdoing

Current and former employees, secondees, contractors, volunteers, Elected Members and Committee Members have concerns about serious wrongdoing at Council can make a protected disclosure under the Protected Disclosures (Protection of Whistleblowers) Act 2002.  This Act provides protections for people who make reports of serious wrongdoing and sets a framework for how organisations must deal with reports.

See Protected disclosures – reporting serious wrongdoing for more information.