Contact us

Information on how to contact us, make a complaint, or to read our unreasonable conduct policy. All general enquiries should be directed to Kāpiti Coast District Council's Customer Service Centre.

Email: [email protected]
Phone: 04 296 4700
Freephone: 0800 486 486
Fax: 04 296 4830
Post: 175 Rimu Road, Paraparaumu 5032, New Zealand
Service request: Antenno or online request for service.

If we receive your email or request after 5pm, we'll process it first thing the next day.  If you have an urgent matter that can't wait, please call us.

Media enquiries: Susan Owens, Communications and Engagement Manager, ph 027 555 5676

Please use this link to NZ Relay if you need communications services for those who are hearing or speech impaired.

Official information requests

You can request official information from the Council under the Local Government Official Information and Meetings Act 1987. This Act helps New Zealanders access information held by local government organisations, promotes openness and transparency, and increases public participation in local government.

Requests should include your name, your postal address or preferred email address, and specific details of the information you want.

See Official information requests for further details.

Customer complaints

If you're dissatisfied with a decision, action or omission by Council, you may raise a complaint with Council in accordance with our corporate Customer Complaints, Compliments and Suggestions Policy [PDF 976 KB]. You can lodge your complaint by completing our online complaints form.

If you are not clear on how to raise a complaint with Council, please email us at [email protected] or call us on 0800 486 486.

Unreasonable conduct

Council has a zero-tolerance policy towards unreasonable behaviour towards staff. This behaviour will be responded to in accordance with our corporate Unreasonable Conduct Policy [PDF 1.06 MB].