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Frontline Services Coordinator
Posted on: 24 Jun 2026|
Work type: Permanent / Full Time|
Category Aquatics | Other
Coordinates aquatics operations, admin, rostering, and systems to ensure smooth services and great customer experience.
Te tūranga | The Opportunity
Be at the heart of delivering exceptional community experiences across our aquatic facilities.
Are you an experienced administrator with a knack for keeping operations running smoothly and systems on track? Do you thrive in fast-paced environments where no two days are the same?
Come and join our Aquatics administrative team!
We are looking for a highly organised and detail-focused Aquatics Frontline Services Coordinator to support the day-to-day operations of our aquatic facilities.
This is a fantastic opportunity to step into a pivotal support role that makes a real impact on service delivery and customer experience.
In this key position, you will provide essential administrative, systems, and operational coordination to enable consistent, efficient, and high-quality frontline services.
You will work alongside our Frontline and wider Aquatics Team, and report to the Aquatics Frontline Services Manager, an operational leader passionate about delivering excellent community outcomes.
Together, you will ensure the smooth day-to-day running of our aquatic facilities while enhancing the experience for our customers and community.
Nā tōu rourou | What you will bring
To excel in this role, you will bring strong administration and coordination experience, excellent attention to detail, and the ability to juggle competing priorities. You will also hold a current and valid NZ Driver licence.
You’ll also bring strong knowledge of and experience in:
Located on the picturesque Kāpiti Coast, KCDC plays a pivotal role in shaping the community and environment of our region. With around 480 employees, we deliver services spanning urban planning, infrastructure, environmental stewardship, and community wellbeing—working together to create a sustainable future for our diverse communities.
To view the job description, please copy and paste this link into your browser description
View full job description.
Enquiries about this position should be directed to Kat Greenbrook, Aquatics Frontline Services Manager on 04 296 4700 or free phone 0800 486 486
Applicants must be eligible to work in New Zealand. Preferred candidates will be required to complete pre‑employment checks, including drug and alcohol screening and Police checks.
Apply now
Be at the heart of delivering exceptional community experiences across our aquatic facilities.
Are you an experienced administrator with a knack for keeping operations running smoothly and systems on track? Do you thrive in fast-paced environments where no two days are the same?
Come and join our Aquatics administrative team!
We are looking for a highly organised and detail-focused Aquatics Frontline Services Coordinator to support the day-to-day operations of our aquatic facilities.
This is a fantastic opportunity to step into a pivotal support role that makes a real impact on service delivery and customer experience.
In this key position, you will provide essential administrative, systems, and operational coordination to enable consistent, efficient, and high-quality frontline services.
You will work alongside our Frontline and wider Aquatics Team, and report to the Aquatics Frontline Services Manager, an operational leader passionate about delivering excellent community outcomes.
Together, you will ensure the smooth day-to-day running of our aquatic facilities while enhancing the experience for our customers and community.
Nā tōu rourou | What you will bring
To excel in this role, you will bring strong administration and coordination experience, excellent attention to detail, and the ability to juggle competing priorities. You will also hold a current and valid NZ Driver licence.You’ll also bring strong knowledge of and experience in:
- Administrative coordination, including rostering and timesheet preparation
- Data management, reporting, and maintaining system accuracy
- Customer service in a high-volume or service-based environment
- Using business systems (e.g. rostering, payroll, booking or CRM systems) with confidence
- Problem-solving and identifying process improvements
- Retail or stock administration (desirable)
- Managing customer enquiries, complaints, and feedback processes
- Building positive working relationships across teams and stakeholders
Mō Kāpiti Coast District Council | About us
Located on the picturesque Kāpiti Coast, KCDC plays a pivotal role in shaping the community and environment of our region. With around 480 employees, we deliver services spanning urban planning, infrastructure, environmental stewardship, and community wellbeing—working together to create a sustainable future for our diverse communities.
Ngā huanga | What we offer
- Dependant leave – because family matters.
- Thriving team culture – we work hard and support each other.
- On-site parking – say goodbye to parking hassles.
- Free access to pools – dive into fun.
- Council staff discounts – because who doesn’t love a good deal?
To view the job description, please copy and paste this link into your browser description
View full job description.
Enquiries about this position should be directed to Kat Greenbrook, Aquatics Frontline Services Manager on 04 296 4700 or free phone 0800 486 486
Applicants must be eligible to work in New Zealand. Preferred candidates will be required to complete pre‑employment checks, including drug and alcohol screening and Police checks.
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