How to report an urgent issue
Urgent issues – phone us immediately
If there is any risk to people, property, or essential services, please call us straight away.
Phone: 04 296 4700
Freephone and afterhours call centre: 0800 486 486
Urgent issues include:
- burst or leaking water pipes
- sewer overflows
- flooding or blocked stormwater causing immediate risk
- fallen trees blocking roads, tracks, or access
- dangerous potholes or roading hazards
- anything threatening public safety
If you’re unsure whether your issue is urgent, please call. We cover all towns and rural areas across the Kāpiti Coast district.
How to report a non-urgent issue
For all non-urgent issues, either lodge a request through our do it online portal - Report a problem or Antenno. These channels will send your report directly to the appropriate Council team. If you cannot use either of these channels, give us a call.
Option A: Do it online – Report a problem (recommended)
Submit a non-urgent request through our Service Request portal. Use this for issues such as:
- graffiti or vandalism
- litter or overflowing bins
- streetlight or signage repairs
- roading or footpath maintenance
- park, track, playground, or reserve issues
- coastal or beach access concerns
- non-urgent water, stormwater, or drainage matters
- abandoned vehicles
- noise complaints (non-urgent)
Option B: Antenno app
Use a free mobile app that allows you to report issues with a photo and a pinned location.
You can use Antenno anywhere in the district, including Ōtaki Beach, Waikanae Beach, Paraparaumu Beach, and surrounding suburbs.
Option C: Give us a call
If online options aren’t suitable:
- Phone: 04 296 4700
- Freephone and afterhours call centre: 0800 486 486
Issues you can report
Water and wastewater
- water leaks
- burst water pipes
- low water pressure
- blocked drains
- stormwater flooding
- blocked culverts
- sewer smells
- sewer overflows
- wastewater leaks
Roads and footpaths
- potholes
- damaged footpaths
- broken kerbs
- damaged road signs
- faded road markings
- blocked roads
- unsafe intersections
- fallen trees affecting roads
- damaged guardrails
- streetlight outages
Parks, beaches, and public spaces
- damaged playground equipment
- broken benches or tables
- damaged fences
- overflowing park bins
- fallen trees or branches
- track damage
- beach access problems
- dune erosion concerns
- damaged public barbecues
- unsafe park conditions
Animal control and community safety
- roaming dogs
- dog attacks
- graffiti
- vandalism
- abandoned vehicles
- illegally parked vehicles
- noise complaints
- unsafe public behaviour
Rubbish, recycling and illegal dumping
- missed rubbish collection
- missed recycling collection
- overflowing public bins
- littering
- illegal dumping
- contaminated recycling
- dumped furniture or rubbish
Trees, vegetation, and environmental hazards
- fallen trees
- unsafe trees
- overgrown vegetation
- blocked visibility at intersections
- slips or erosion
- hazardous branches
- coastal vegetation damage
Coastal and rural issues
- coastal erosion
- damaged beach accessways
- rural drainage issues
- damaged rural signage
- washouts
- flooding in rural areas
Emergency and urgent hazards
- active flooding
- sewer overflow
- dangerous road hazards
- major water main breaks
- trees blocking roads
- risks to public safety
What to include in your report
Providing clear information helps our teams respond faster. Please include:
- exact location (street address, landmark, or GPS pin)
- a brief description of the issue
- photos (recommended)
- when you first noticed the problem
- any risk to people or property
- whether the issue affects public assets (roads, parks, footpaths, drains, etc.)
What happens after you report an issue
- Your request is logged into our system.
- It is assigned to the relevant Council team or contractor.
- The issue is assessed based on urgency and impact.
- Work is scheduled for investigation or repair.
- You may receive updates or be asked for more information.
- If follow-up is required, a Council team member will contact you.
What KCDC does not handle
Some issues are managed by other organisations:
- State Highway 1 issues: Waka Kotahi NZ Transport Agency
- Power outages or power line issues: Electra
- Serious crime or dangerous behaviour: Police (call 111)
- Fire, smoke, or immediate danger: Fire and Emergency NZ (call 111)
Need help?
If you’re unsure how to report your issue, contact us:
- Phone: 04 296 4700
- Freephone and afterhours call centre: 0800 486 486
- Email: [email protected]
This guidance applies across all towns, suburbs, and rural areas within the Kāpiti Coast District.