Important changes from 1 July 2026

We’re changing how you can pay online by credit card.

From 1 July 2026, you’ll be able to pay your rates and other Council invoices securely online through My Kāpiti.

You’ll no longer be able to make payments through the current Westpac Credit Card portal or at Westpac branches.

You’ll still be able to pay:

  • in person at our service centres
  • at your local PostShop for property rates and water rates
  • by direct debit
  • by internet banking
  • by automatic payment
  • by telephone banking.
Credit card payments unavailable

Credit card payments will not be available from 7pm, 29 June 2026 until 2 July 2026.

You can still make payments in other ways during this time.

Rates and water account numbers are changing

From 1 July 2026, we’re introducing a new rates account number and changing water account numbers.

Use the new account numbers shown on your rates or water invoice from 1 July 2026 to help us match your payment quickly and accurately.

If you pay by:

  • credit or debit card, you’ll be able to pay your rates securely online through My Kāpiti
  • direct debit, your water account reference will update automatically from 1 July 2026
  • internet banking, automatic payment, or telephone banking, update your payment references using your new account numbers.

We can still match payments made with your old references, but using your new account numbers will make processing quicker and smoother.

You can still use your existing 10-digit valuation number as a reference for property rates payments.

Payment details to use from 1 July 2026

Use the payment method that suits the type of payment you’re making.

Make sure you include the correct payment details so we can apply your payment to the right account.

Property rates

Your new property rates account number is a number between one and five digits long, for example 98765.

You can also continue to use your 10-digit valuation number as a reference.

When paying property rates, include:

  • Particulars: your surname or business name as it appears on your rates assessment
  • Code: your valuation number as it appears on your rates assessment
  • Reference: your new rates account number.

Water rates

Your new water account number starts with UB followed by numbers, for example UB.87654.

You can use your old water account number, but we recommend updating your payment reference to the new number.

When paying water rates, include:

  • Particulars: your surname or business name as it appears on your water invoice
  • Code: your initials, if prompted, or your old water account number
  • Reference: your new water account number, including the dot after UB.

Other Council invoices

For invoices such as LIM reports, building consents, and parking infringements, follow the payment instructions on your invoice.

Include:

  • Particulars: your name, for example Ian Smith
  • Code: your invoice reference number, for example BC011102
  • Reference: your reason for payment, for example LIM, building consent, or parking infringement.

Direct debit

You can arrange to pay your property rates and water rates by direct debit.

If the amount owing changes, we’ll adjust your direct debit automatically after written notification. You do not need to visit your bank.

If you pay by direct debit, there is no change to your payment method from 1 July 2026. Your water account reference will update automatically.

To set up direct debit, complete the Direct Debit Application Form [PDF 257 KB] for property and water rates.

If you sell your property and buy another one, you must complete a new direct debit authority. Your direct debit does not automatically transfer to your new property.

To cancel your direct debit, you can:

Please do not cancel the authority at your bank. This cancels all existing or new authorities to Kāpiti Coast District Council.

Internet banking, automatic payments, or telephone banking

You can set up a one-off payment or automatic payments by internet banking or telephone banking.

You can choose the frequency that suits you, such as weekly, fortnightly, or monthly. If there is still money owing when you receive your invoice, you need to pay the balance by the due date.

You can use this option for:

  • property rates
  • water rates
  • LIM reports
  • building consents
  • parking infringements
  • other Council invoices.

To pay by internet banking, automatic payment, or telephone banking:

  1. Identify Kāpiti Coast District Council as the biller, or enter our bank account number: 03-0732-0306101-00.
  2. Select the biller name Kāpiti Coast District Council – Other.
  3. If you see more than one biller, select the one that matches what you’re paying, for example Kāpiti Coast District Council – Dog Registration or Kāpiti Coast District Council Water Rates.
  4. Enter the correct payment details from your invoice.
  5. Set the payment frequency, if you’re setting up an automatic payment.
  6. Set up a separate payment for each property rates valuation number or water rates account you’re paying.

Credit or debit card

From 1 July 2026, you’ll be able to pay rates and other Council invoices securely online through My Kāpiti.

Credit card payments will not be available from 7pm, 29 June 2026 until 2 July 2026.

When credit or debit card payments are available, allow enough time before your instalment due date for the transaction to be processed.

Transactions made after 8pm Aotearoa New Zealand time will be processed on the following business day.

Online payment terms and conditions

By paying online, you accept and agree to the Online payment Terms and Conditions.

Service account portal

You can use My Kāpiti for some Council services.

Dog owners already registered with Council can use the portal to set up an account and pay dog registration.

You’ll need:

  • your dog registration form
  • a debit or credit card
  • to read the Online payment Terms and Conditions before paying.

In person

You can pay in person using EFTPOS or cash at our service centres.

You can also pay property rates and water rates at your local PostShop.

For water rates payments at a PostShop, you must take the original bar-coded Water Charges tax invoice.

Westpac branch payments will no longer be available from 1 July 2026.

Paying rates in full

Ratepayers can pay their full year’s property rates in one payment.

The amount due for this option is shown on your invoice as the balance to 30 June. This includes any outstanding rates and penalties.

A 10 percent penalty will be added to the part of an instalment that remains unpaid after the due date for that instalment.

Processing time

Allow time before your instalment due date for your payment to be processed.

Online transactions made after 8pm Aotearoa New Zealand time will be processed on the following business day.

Terms of trade for Council invoices

Payments of Kāpiti Coast District Council invoices must be made according to the instructions on the invoice.

If the invoice does not specify payment terms, payment is due by the 20th of the month following the date of the invoice, unless Kāpiti Coast District Council has agreed otherwise in writing.

If payment is not received by the due date, the customer will be liable for all costs and expenses incurred in collecting any overdue amount.

By accepting goods, services, or credit from Kāpiti Coast District Council, the customer agrees to be bound by the Council’s Terms of Trade.

These Terms of Trade do not apply to rates levied by Kāpiti Coast District Council. Rates information is contained in the Funding Impact Statement and rating policies in the Council’s latest Annual Plan or Long-term Plan.