Changes to your water rates
We’re in the process of updating our rates invoicing system. As a result, we changed the way we invoice your water rates on 1 July 2025.
Water invoices now only show your Districtwide Water Supply Volumetric Rate – a quarterly water bill with just the charges for the volume of water you’ve consumed.
Your Districtwide Water Supply Fixed Rate is now included in your quarterly combined general rates invoice.
Due dates for payment
Due dates for payment of your Districtwide Water Supply Volumetric Rate can be seen in the table below.
You will notice the due dates for the first two invoices of the 2025/26 year are the same. This is a one-off amendment required as we transition to the new invoicing system. We apologise for any confusion this may cause.
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What this means for you
If you usually pay your water rates by direct debit, the value of both invoices will be debited on the due date. It will be the same amount as you would pay over the two periods, but in one payment.
If you would like to pay the first of the two invoices before the due date, you can do this in the usual ways.
Your options are
- Pay both invoices by direct debit on the due date.
- Pay the first invoice early using the other methods listed on your invoice.
Thank you for paying your water rates bill, the charges cover capturing and treating water, pumping it to your house or business, and maintaining our water supply network (including upgrading/renewing pipes and pumps).