Changes to your water rates
We are in the process of updating our rates invoicing system, which requires changes to how we bill your water rates.
Currently, you are invoiced a Districtwide Water Supply Volumetric Rate for water consumed and a Districtwide Water Supply Fixed Rate. The latter is charged at a daily rate up to the read date of the water invoice.
Starting 1 July 2025, the Districtwide Water Supply Fixed Rate will be included in your quarterly combined rates notice instead of your water invoice.
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As part of moving to the new system, we need to make a one-off adjustment to mop up your fixed charges at a daily rate to cover the period between your reading date and 30 June 2025 when the current rating year ends. You will see this as an adjustment on this invoice.
After 1 July 2025 you will receive:
- a quarterly water bill with just the charges for the volume of water you’ve used, and
- a quarterly combined rates bill that will include the districtwide water fixed rate.
Since we added the adjustment as part of the invoicing separate to your current charges it will show as a balance carried forward.
Phone 0800 486 486 or email our rates team at [email protected] if you have any questions