New water account number
As part of a system change on 1 July 2026, you’ll see a new water account number on your next water invoice. If you pay your water invoice through internet banking, please update your payment references with the new account numbers on your invoice. If you need help doing this, please contact your bank for assistance.
New water volumetric water supply rate
As part of Council’s Annual Plan 2026/27, the volumetric water supply rate was increased from $1.72 to $2.27 inc GST per cubic metre. This rate takes affect from 1 July 2026.
The increase per cubic metre reflects the rising costs of delivering a reliable and compliant water supply service. The increase helps fund ongoing investment in water treatment, network maintenance and renewals, regulatory compliance requirements, and the operational costs associated with providing safe drinking water to the community. A cubic litre is 1,000 litres of water.
Delayed water rates invoices
Paraparaumu/Raumati/Raumati Beach/Raumati South and Paekakariki
May – July 2026 invoices delayed
Normally we would be sending an invoice for water usage for the quarter between May and July to these areas. However, we recently changed our online systems which includes changing how we invoice for volumetric water supply rates. This part of our upgrade is still going through its final testing to ensure the way we invoice water users is correct.
As we’re unable to invoice for water usage at this time, we will instead invoice for six-month’s worth of water usage in October with a due date of 18 November 2026.
The October invoice will cover approximately six months of water usage, including:
- The quarter between May and July that has not yet been invoiced. This will include the 2025/26 usage rate up until 30 June 2026, and the new rate from 1 July 2026.
- The following quarter's water usage up to the next scheduled meter reading.
As usual, the invoice will include the amount of water used and period of usage, however it will be for a longer period than normal.
Water meters are still being read, and any significantly higher than usual water usage will be investigated. Council’s water leak rates remission policy remains available for ratepayers who have repaired a private water leak.
If you would like to know what your estimated read is for the missed period, please get in touch with us by requesting this information via our My Kāpiti online portal at my.kapiticoast.govt.nz/do-it-online, emailing [email protected], or calling us on 0800 486 486 and lodging a request for service.
Payment methods
- If you pay by direct debit, your new water account number will have automatically updated on 1 July. We will debit the amount due on your October invoice’s due date, 18 November 2026.
- If you pay by direct credit, please wait for your October invoice to confirm how much to pay and then pay this in full, referencing your new water account, on or before the due date of 18 November to avoid a late payment penalty.
- If you pay by automatic payment, it’s likely you’re paying enough to cover your quarterly invoices, so keep the payments going. However, if there is still money owing when you receive your invoice, you will need to pay the balance on or before the due date to avoid a late payment penalty.
- If you pay by credit or debit card, you'll be able to pay your water rates securely online through our My Kāpiti portal. Please note, a processing fee of 1.9 percent will be added to your online credit and debit card payment by our bank.
Please keep in mind that your October invoice will be for six months usage, rather than the usual three months, so the invoice may be higher than usual.
The change in your water supply billing period is a temporary result of our system upgrade. Once testing is complete, water supply invoices are expected to return to their normal quarterly billing cycle. Thank you for your understanding during this transition period.