Payments (online and others)

This page outlines how you can make payments to Kāpiti Coast District Council. Some services have different payment options which are explained below.

Council no longer accepts cheques. If you are visiting our service centres to make a payment we encourage you to use EFTPOS. We will accept cash but prefer not to in the current COVID-19 environment.

Direct debit

You can arrange to pay your property and water rates by direct debit. Any changes to amounts owing will be adjusted automatically on written notification (you don't need to visit the bank).

Direct Debit Application Form[PDF 125 KB] for property and water rates

If you sell your property and purchase a new one, you must complete a new direct debit authority. This is not automatically transferred to your new property.

If you wish to cancel your direct debit authority please advise us in writing using the form below or by email [email protected].

Direct Debit Cancellation Form[PDF 77 KB] for property and water rates

Please don't cancel the authority at your bank. This cancels all existing or new authorities to the Kāpiti Coast District Council.

Internet banking, Automatic payment, or telephone banking

You can set up an automatic payment or payment via internet or telephone banking at the frequency or one-off payment that suits you. However if there's still money owing when you receive your invoice, you need to pay the balance. This can be done for Property and Water rates, or for services like LIM reports, building consents and for parking infringements.

To set up an automatic payment or payment via internet or telephone banking:

Identify 'Kāpiti Coast District Council' as the biller, or enter our bank account number 03-0732-0306101-00.
Select the biller name 'Kāpiti Coast District Council – Other’.
Note: If you see more than one biller, select the one that you are paying eg, 'Kāpiti Coast District Council – Dog Registration’ or 'Kāpiti Coast District Council Water Rates'.

Take the appropriate action for the payment you want to make.

If you want to pay...	then...
water rates	in the Reference field, specify your account number (the six-digit number shown in the Summary section on your Water Charges tax invoice/statement, eg, WOxxxxxx) set the frequency of the payments (ie, weekly, fortnightly, or monthly). Note: You'll need to set up separate payments for each water account you're paying.
property rates	specify your valuation number (10-digit number below your name and address on your quarterly combined Rates Invoice/Credit Note, or in the Rates Property Search add a reference/account number when prompted set the frequency of the payments (ie, weekly, fortnightly, or monthly). Note: You'll need to set up separate payments for each valuation number you're paying.
other invoices (eg, LIM, building consent, parking infringement)	type your: name in the Particulars field (eg, Ian Smith) invoice reference number in the Code field (eg, BC011102) reason for payment in the Reference field (eg, LIM, building consent, parking infringement).

Note: If you sell your property and purchase another, you'll need to change the account number in the reference field.

Credit card

You can pay property and water rates online with Visa or MasterCard card. See below for the information you'll need to pay this way:

To pay...	you will need...
property rates	your property number – this is on your quarterly Rates Invoice (not your valuation number).
water rates	your water account number – this is on your water invoice.

Credit Card convenience fee

Westpac New Zealand Ltd charges a convenience fee per transaction for this service. The current convenience fee is displayed on the credit card payment screen before any payment information is requested. Kāpiti Coast District Council does not receive any part of this fee.

Allow processing time

Allow time before your instalment due date for processing the transaction. If you make your payment before 10.30pm, the payment will appear in your Kāpiti Coast District Council rate account on the following business day. Transactions after 10.30pm will appear after two business days.

Terms and conditions

By paying online you accept and agree to be bound by the Online Transactions Terms and Conditions.

Service account portal

(Currently only for dog registrations)

We’ve launched a new online portal that will soon allow you to make all your Council transactions, and keep all your records, in one secure place.

We’re taking a staged approach to rolling out the portal, but as part of this year’s annual dog registration process, owners already registered with the Council can use it now to set up an account and make dog registration payments.

At this stage, we can only process registrations for customers whose dog owner details we already have in our system. However, more services will become available through the portal in the coming months, including the ability for new owners to register their dogs.

Please note that you'll need your registration form and either a debit or credit card to do this. Please also read our Online payment Terms & Conditions before proceeding with this service.

Pay my dog registration now

In person

You can pay in person with EFTPOS or cash at our service centres, or your local PostShop (water and property rates) or Westpac Bank branch (property rates only).

For your water rates, the PostShop will need the original bar-coded Water Charges tax invoice to process your payment.

Paying rates in full

Ratepayers can pay their full year's property rates in one lump sum. The amount due for this option is on your invoice as the balance to 30 June (includes any outstanding rates and penalties).

A 10 percent penalty will be added to the portion of an instalment that remains unpaid after the due date for the relevant instalment.

Terms of Trade for our customers (accounts receivables)

Payments of Kāpiti Coast District Council invoices must be made in accordance with the instructions on the invoice and if not so specified, by the 20th of the month following the date of the invoice, unless otherwise agreed by Kāpiti Coast District Council in writing.

If payment is not received by the due date the customer will be liable for all costs and expenses incurred in collection of any overdue amount.

By accepting goods, services or credit from the Kāpiti Coast District Council, the customer has agreed to be bound by Kāpiti Coast District Council Terms of Trade[PDF 145 KB].

These Terms of Trades do not apply to rates levied by Kāpiti Coast District Council. Rates information is contained in the Funding Impact Statement – rating policies in the Kāpiti Coast District Council’s latest Annual Plan/Long Term Plan.