Blocked drains

If you have a blocked drain, call a plumber/drain clearer. Be prepared: locate a drain clearer (look under 'Drainage' in the Yellow Pages or on Google), and add their contact number to your list of emergency contacts. It's a good idea to discuss costs before agreeing to any work.

The procedure for the plumber is:

Action

Step 1: 

Locate the inspection point.

If the plumber... then...
can't find the inspection point after two hours

they are to notify Council.
finds the inspection point

go to step 2.

Step 2: 

Expose the inspection point on the boundary and check to see if it is clear or blocked.

If it is blocked... then...
at the inspection point

a plumber can clear the blockage – the owner pays for this.
downstream of the inspection point
  • it is the Council’s responsibility
  • the drain clearer must call the Council
  • Council service provider will come immediately and clear the blockage. 

Lateral

Notes:

  • If the correct procedure is followed and the drain was blocked downstream of the inspection point, the Council will pay the plumber (a $450 maximum applies).
  • If the procedure is not followed, the Council will not accept any costs and the property owner is responsible for paying the drain clearer.