Blocked drains

If you have a blocked drain, call a plumber/drain clearer. Be prepared: locate a drain clearer (look under 'Drainage' in the Yellow Pages or on Google), and add their contact number to your list of emergency contacts. It's a good idea to discuss costs before agreeing to any work.

The procedure for the plumber is:

Action

Step 1:

Locate the inspection point.

If the plumber...	then...
can't find the inspection point after two hours	they are to notify Council.
finds the inspection point	go to step 2.

Step 2:

Expose the inspection point on the boundary and check to see if it is clear or blocked.

If it is blocked...	then...
at the inspection point	a plumber can clear the blockage – the owner pays for this.
downstream of the inspection point	it is the Council’s responsibility the drain clearer must call the Council Council service provider will come immediately and clear the blockage.

Lateral

Notes:

If the correct procedure is followed and the drain was blocked downstream of the inspection point, the Council will pay the plumber (a $450 maximum applies).
If the procedure is not followed, the Council will not accept any costs and the property owner is responsible for paying the drain clearer.

Updated 25 March 2025