We’re making payments and online services simpler
29 Jun 2026, 11:59 AM
From 1 July 2026, we’re updating some of our online systems to make it easier for you to contact us, complete forms, track requests, receive updates and make secure payments.
Our online systems help us support the community every day. They bring important information together so our staff can respond more quickly, manage services well, and make it easier for you to access the help you need.
This includes things like reporting a problem, registering a dog, booking a community hall, applying for a building consent, or paying rates and water bills.
What this means for you
These changes will help us provide Council services in a simpler, safer and more reliable way, with online services that are easier to use and easier to keep track of.
Temporary changes to online payments and service centre hour
Credit card payments won’t be available from 7pm Monday 29 June until Thursday 2 July, and online payments won’t be available on Wednesday 1 July while we move to the new system. You’ll still be able to make payments in other ways.
We’ll also have temporary opening hours for our Ōtaki, Waikanae and Paraparaumu service centres:
- Wednesday 1 July, 10am–3pm
- Thursday 2 July, 10am–3pm
- Friday 3 July, 10am–3pm
Thank you for your patience as we make the transition between our systems.
What do you need to do?
From 2 July 2026, if you don’t have a My Kāpiti login, you can create one to access additional services and see more information about your requests, applications and payments.
Through My Kāpiti, you'll be able to:
- Pay rates, infringements and other invoices
- Register your dog
- Apply for a Land Information Memorandum
- Report a problem or make a request
- Submit building and resource consent applications
- Check the status of your applications and respond to requests as they happen
- View previously submitted applications and requests
Changes to online building applications
My Kāpiti will replace Simpli as our online building application system. To allow for system migration:
- No building applications can be lodged on 30 June.
- Limited read-only access to Simpli will remain available for existing applications after this date.
If you have a draft building application that hasn’t been submitted in Simpli before 30 June 2026, please:
- Download and save all relevant documents and information.
- Be ready to upload these into My Kāpiti once the system goes live.
Payments
On 1 July, while we move to our new system, you won't be able to make online payments. This service will be available again from 2 July.
You’ll still be able to pay dog registration, rates and other invoices in person at our service centres, at your local PostShop, or by internet or telephone banking.
With our new system:
- You'll no longer be able to make payments through the Westpac Credit Card portal or at Westpac branches.
- You'll be able to pay your rates and other invoices securely online through My Kāpiti.
- You'll still be able to make payments in person at our service centres, at your local PostShop, and by direct debit, internet banking or telephone banking.
New rates and water account numbers
On your next invoice, you’ll see a new rates account number and a new water account number.
If you pay your rates or water invoice through internet banking, please update your payment references with the new account numbers on your invoice. We can still match payments made with your old references, but updating them will make things quicker and smoother.
If you pay by credit or debit card, you'll be able to pay your rates securely online through My Kāpiti.
If you pay by direct debit, your water account reference will automatically update from 1 July.
See our payments page for more information, or contact us if you’re unsure about anything. We’re happy to help.