Residents' opinion survey

It's important for Council to know how Kāpiti residents feel about our performance and the way we deliver our many services and activities. One of the ways we've done this is to undertake quarterly resident surveys – to look at what we do well, and where we need to make improvements.

We set ourselves performance targets for many of our services – both through our long term and our annual planning process. The survey results tell us how we are performing against these targets and inform our annual report each year.

We contracted an independent research company, called Research First, to conduct our resident survey. They ensure it’s done correctly, using statistically representative samples of Kāpiti residents to get accurate results. Research First carries out similar surveys for other local authorities in Aotearoa New Zealand.

Key points | Surveys

Key points

We've carried out quarterly surveys.

Each survey ran for about two weeks, or until 200 responses are collected for the quarter. This gave us an annual sample of 800 responses (sometimes slightly more), resulting in a maximum margin of error of +/-3.5 percent at the 95 percent confidence interval.

Surveys were carried out by phone, using a database of randomly generated local landline numbers or cell phone numbers gathered during previous surveys.

The researchers aimed to match their survey respondents with the Kāpiti population demographic, so occasionally stopped the phone call politely if the respondent stated their age group/gender/location and the researchers had already surveyed the ‘quota’ for that demographic.

They asked for the youngest person aged over 18 in the household. This is not because they’re only interested in the views of younger people but because that was the hardest group to fill the demographic quota for. When that quota was filled that initial question changed as needed.

Even starting with that question, many of the older age group quotas were still be filled first as many households only have older residents.

Council staff and non-Kāpiti residents were screened for and excluded.

Annual results for each financial year are usually published around August/September of the following year. Annual results for previous years can be accessed below.

The Council contracted Research First to undertake the Residents Opinion Survey in 2016/17 and since then the survey was conducted quarterly. Before 2016/17 there was a single annual survey undertaken each year.

Surveys